Installation Troubleshooting Guide

Troubleshooting

I’m Getting a Timeout Error

Depending on the connection and resources, the installation process may time out. If that occurs, use the --wait-duration flag to provide additional time. The time must be provided in Go duration format (for example: 60s, 1m, etc). The following example extends the wait duration to 10 minutes:

kubectl kots install wallaroo/ea -n wallaroo --license-file myfile.yaml --shared-password wallaroo --wait-duration 600s

Preflight Checks are Failing at the Command Line

If your system does not meet all of the preflight requirements, the installation process may fail when performing an automated installation. It is highly recommended to install Wallaroo on a system that meets all requirements or else performance will be degraded.

To ignore preflight checks, use the --skip-preflights flag, as in the following example:

kubectl kots install wallaroo/ea -n wallaroo --license-file myfile.yaml --shared-password wallaroo --skip-preflights

When Launching JupyterHb, I get a Server 500 error

If you shut down and restart a Wallaroo instance in a new environment or change the IP address, some settings may not be updated. Run the following command to restart the deployment process and update the settings to match the current environment:

kubectl rollout restart deployment hub